FAQ & Shipping Details

What items do you keep in stock?

I have a few of my items pre-made and will be able to dispatch within a few days, otherwise I make each plushie to order. Items marked as Available on back-order will be made to order.

Custom and personalised orders.

Don’t be afraid to ask me about custom orders! Email me your request or idea via the contact page and I will get back to you.

When will my order be dispatched?

All my plushies are made by hand and usually to order. I work full time during the week so I usually leave making orders until the weekend. This means your order will usually be dispatched on a Monday. Please allow up to two weekends for orders to be dispatched.

What shipping service do you use?

I use Royal Mail for all orders. UK shipping is second class. International shipping is standard airmail.

How long are shipping times?

UK second class postage takes around 3-5 business days to arrive after dispatch. International deliveries can take up to 2 weeks. You will receive an email on dispatch.