FAQ & Shipping Details

What items do you keep in stock?

I have a few of my items pre-made and will be able to dispatch within a few days, otherwise I make each plushie to order. Items marked as Available on back-order will be made to order.

Custom and personalised orders.

Don’t be afraid to ask me about custom orders! Email me your request or idea via the contact page and I will get back to you.

When will my order be dispatched?

All my plushies are made by hand and usually to order. I work full time as a graphic designer during the week so I need a little bit of time outside of normal working hours to get your order made! Sometimes I’m also relying on my supply chain for materials to arrive. If you require your item sooner than the specified dispatch time on a listing, please let me know when placing the order and I will be able to prioritise for you.

What shipping service do you use?

I use Royal Mail for all orders. UK shipping is second class. International shipping is standard airmail.

How long are shipping times?

UK second class postage takes around 3-5 business days to arrive after dispatch. International deliveries can take up to 2 weeks. You will receive an email on dispatch.